Shandong Youyi Service Commitment

In today's society, service is omnipresent, with its importance continuously growing and scope expanding. As the market economy develops, service has become indispensable, with increasing public awareness of service quality. The concept of service has broadened significantly across all industries.

Shandong Youyi solemnly pledges:

24/7 nationwide hotline response with immediate on-site service regardless of time, location or issue
Comprehensive pre-sales, in-sales and after-sales support (Mainland China)
I. Service Guarantee
 National coverage across all regions of China

 Expert engineers on standby for rapid, personalized assistance

 Precision service ensuring optimal equipment performance

 Scheduled maintenance visits with proactive upkeep recommendations

II. After-Sales Terms
 Complimentary installation, commissioning and operational training

 Free repairs/replacements during warranty + lifetime maintenance

 Monthly check-ins + bi-annual on-site inspections

 Periodic training refreshers and project planning support

 Free parts delivery to job sites during warranty

 2-hour emergency response for critical repairs

 Dedicated usage profiles for all products

III. Warranty Policy
1. Warranty Period
Standard: 12 months from delivery
Components: Coverage per suppliers' policies
Contract terms take precedence
2. Coverage Details
 Covered:

Component failures per supplier agreements
Transit damage (excluding customer-arranged transport)
 Exclusions (Customer responsibility):

Non-OEM parts usage
Improper operation/maintenance (per manual)
Off-spec applications
Post-delivery non-work damage
Unauthorized modifications
Wear items per company policy
3. Repair Protocol
Immediate notification → 2-hour technician dispatch
Core return may apply for replaced parts
Fault analysis:
We cover manufacturing defects
Customer bears non-warranty costs (parts, logistics, labor)
IV. Installation & Commissioning
Mandatory post-sale procedure ensuring operational readiness
Certified technicians perform site setup and calibration
Customer verification of performance benchmarks
Comprehensive orientation:
Safe operation protocols
Maintenance best practices
Genuine parts procurement
Service request channels
V. Value-Added Services
 Free training: Operation, maintenance and troubleshooting

 Engineering consultation for project optimization

 Authentic parts supply with complete documentation

 Acceptance certification: Joint inspection prior to deployment

Shandong Youyi Machinery - Engineering Trust Through Service Excellence